Ticket Information

 

TICKET INFORMATION – OPTIONS AND NEXT STEPS

 

 

  1. Keeping your ticket

Tickets will be valid for the new date so you don’t need to buy a new ticket. Scanners at the event will scan both the old and new tickets.

 

  1. Refunding your ticket

If you can’t make it on the new date, you can request a refund* by sending an email to info@heroticket.co.za with the following details:

  • The email address you used to book the tickets
  • The cardholder details (name and the last 4 digits on the card) used to pay for the tickets
  • Ticket numbers if possible

*Once processed, refunds can take up to 10 working days to reflect in your account.

 

  1. Reallocating your ticket

If you want to give your ticket to someone else, follow these steps:

  • Log on to your account – login.castlelite.co.za
  • Unassign the ticket
  • Forward the ticket to the receiver’s email address
  • The video below explains how to reallocate your ticket.
  1. Donating your ticket

You also have the option to donate your ticket to the Covid-zero initiative by emailing info@heroticket.co.za .

 

We’re teaming up to show our support for South Africa as the number of COVID-19 cases grow, and we’d love your support too. All proceeds and donations will go towards the Trust Blu Foundation at Blue Label Telecoms to help fight COVID-19 and make South Africa safe again.

CORONA VIRUS SOUTH AFRICAN RESOURCE PORTAL